Question 1

Home Salon Policy

Accepted Answer

- Appointments are available by prior BOOKING ONLY.

- Please arrive on time for your scheduled appointment.

- Respectful behaviour is required at all times.

- Any inappropriate or disrespectful conduct will result in immediate termination of the appointment, with no refund.

- A minimum of 24 hours’ notice is required for cancellations or rescheduling.

- Late cancellations or no-shows will result in forfeiture of your deposit.

- Full payment is required on the day of your appointment.

- Prices may vary depending on the service, hair length, and hair condition.

- This is a private home studio — your respect for the space is expected and appreciated.

Thank you for your understanding and continued support.

Question 2

Deposit Policy

Accepted Answer

A 50% deposit is required to confirm all appointments.
This deposit must be paid at least 48 hours before your booking. If not received, we will assume you no longer wish to attend, and the appointment may be released.

For appointments over $500, the 50% deposit is required upfront.

Question 3

Cancellations & Rescheduling

Accepted Answer

As a hair studio, last-minute cancellations significantly impact our team. We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule.
• Cancellations or changes within 48 hours will result in the loss of your deposit.
• If no deposit was paid, a cancellation fee of 50% of the booked service will apply.
• Rescheduled appointments within 48 hours will require a new deposit.

We truly appreciate your understanding, missed appointments mean lost time and income for our small team.

Question 4

No-Show Policy

Accepted Answer

If you miss your appointment without notice, this is considered a no-show.

• A 100% service fee will be charged.

• Future bookings will not be accepted until this fee is paid in full.

We kindly ask that you notify us as soon as possible if you’re unable to attend.

Question 5

Late Arrivals

Accepted Answer

If you’re running late, please give us a call. Arrivals over 15 minutes late may result in a shortened service or be marked as a no-show, and your deposit will be forfeited.

Question 6

Card Fees

Accepted Answer

A 1.54% card surcharge applies to all payments made via card.
You are welcome to pay with cash to avoid this fee.

Question 7

Privacy Policy

Accepted Answer

Your privacy is important to us. It is RENZ HAIR STUDIO policy to respect your privacy regarding any information we may collect from you across our website, https://renzhairstudio.com.au. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our Terms & Conditions and practices around privacy and personal information. If you have any questions about our various policies and how we handle user data and personal information, feel free to contact us.

Question 8

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 9

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 10

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.